FREE DOMESTIC SHIPPING ON ORDERS OVER $75 or CONTACTLESS PICKUP FROM OUR SHOPS! Please note USPS shipping is taking up to 5 weeks to deliver during the pandemic. We recommend UPS Ground if you're in a rush!

Give & Get FAQ's

What if I forget to mention Give & Get when I check out?
We can add your purchase to your account within one year from your date of purchase. Send us an email with your order number, or your name, the date of your purchase, and the items you purchased. 

What counts toward my Give & Get spend total?
The subtotal of any purchase counts toward your spend total - taxes and shipping are excluded, as well any purchases made with store credit or with gift cards are excluded. If you purchase a gift card, it will count toward your spend total.

What if I make a purchase on your webshop?
Purchases from our webshop count toward your spend total. You will need to create an account on our webshop using the same email address that you used when you signed up for Give & Get. If you don’t know what email address you enrolled with, just ask us and we can email you a convenient link to click to create an account. After you’ve checked out, send us a quick email letting us know about your purchase so we can double check that the purchase was added correctly to your account. 

Is the only way to increase my spend total by making a purchase?
No! We've already added one way to increase your ‘spend total’ (or earn ‘points’ so to say) by referring a friend to Give & Get (just tell them to write your name on their sign up sheet when they sign up. You'll both earn 50 extra points!). We’ll send more special ways to earn points in the future as well!

How will I know when I have earned a store credit?
We’ll send you an email once you’ve hit the $300 threshold and have earned your store credit. But if you’re ever wondering, just send us an email or ask us next time you’re in the shop.

What can I redeem my store credit for?
Your store credit can be redeemed for an in-store purchase greater than the amount of the store credit. Because of the limitation of our reward system, the entire store credit needs to be spent at one time and cannot be used to pay taxes or shipping costs.
At this time, you will not be able to redeem any store credit  in our webshop. The credit can only be redeemed in-store.

What if I no longer wish to be enrolled in Give & Get? 
Send an email to knock@neighborlyshop.com that you would like to remove your enrollment.

*Any store credit you earn does not expire and cannot be redeemed for cash. Neighborly reserves the right to discontinue the Give & Get program at any time without notice.*