Shipping policy

Orders process in 1-3 business days and will be shipped by the shipping service selected during checkout. Please visit usps.com or ups.com for estimates of exact transit times from our zip code, 60625 to your destination. If your order is urgent and must arrive by a certain date, please contact us before or immediately after placing your order at knock [at] neighborlyshop [dot] com.

Once your package has shipped, Neighborly will contact you with the appropriate tracking information for your order.

For shipments within the USA:
> USPS First Class Mail usually arrives in 2-14 business days and is not guaranteed.
> USPS Priority Mail usually arrives in 2-7 business days and is not guaranteed, it includes $100 in insurance.
> USPS Priority EXPRESS Mail usually delivers in 1 business day except for AK, HI or rural areas and is guaranteed. Please check here for service commitments.

> UPS Ground usually arrives in 1-5 business days and is guaranteed except during the holiday season. It includes $100 in insurance.
> UPS Next Day Air arrives in 1 business day and is guaranteed except during the holiday season. It includes $100 in insurance.

Additional insurance for orders is available on request for an additional cost, please contact us for more information.

For International shipments:
Mail is shipped by the US Postal Service and will transfer to your government mail service upon entry into your country. Packages may incur customs or duty fees that are the responsibility of the customer. Please check with your local government authority for more information about imports.

> USPS First Class International Mail usually arrives within 2-3 weeks but is not guaranteed. Certain countries do not offer tracking service for First Class Mail.
> USPS Priority International Mail usually arrives within 2 weeks but is not guaranteed and may be slowed down by customs clearance upon import.