Terms and Conditions
ORDERING & PAYMENT
We accept Visa, MasterCard, Discover and American Express. Your credit card will be charged at the time you submit your order.
All prices are subject to change. All products from this website are subject to availability; as necessary, we reserve the right to limit the quantity of products we supply. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order. If an item is on back order we will notify you as soon as possible.
Neighborly will collect 10.25% sales tax on orders shipped within the state of Illinois. The rate of sales tax applicable to all merchandise shipped to locations within Illinois will be the rate applicable in Chicago, Illinois at the time of purchase.
RETURNS & EXCHANGES
If any merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund or exchange within 30 days of the date the order was delivered.
**Covid-19 Update: Please notify us of your intent to return merchandise within 30 days of delivery (or in-store purchase) even if you are unable to physically return the items in that time period. We will arrange the best next steps on a case-by-case basis for safe, physical return of merchandise.**
Neighborly's return policy is extended to 90 days for purchases placed between Nov. 1 - Dec. 24 to accommodate holiday shopping.
All exchanged or returned merchandise must be in original condition, and must be unwashed, unused, unaltered and accompanied by the original sales receipt. Neighborly will not accept returns for goods that have been altered, mistreated or mishandled. Please use your packing slip to notate the reason for your return, or to list which item(s) you are requesting in exchange. All returns can be shipped to Neighborly, 1909 W Division St, Chicago, IL 60622.
Shipping costs for returns or exchange are the responsibility of the sender unless due to an error on the part of Neighborly. We recommend using a carrier that utilizes tracking numbers, as we will not be responsible for lost packages.
Merchandise that you purchase from locations other than neighborlyshop.com will not be accepted for return or exchange.
CHANGES & CANCELLATIONS
In order to make a change or cancel your order, please contact us immediately, within 24 hours of placing your order, by calling us or sending an email to firstname.lastname@example.org. We cannot make a change or cancel an order on weekends or federal holidays. Once a shipment has been given to the shipping carrier, the purchase cannot be changed or cancelled.
This site and all of the content made available on it, including all merchandise, designs, illustrations, photographs, graphics, articles, text, video and audio, all other copyrightable material, all trademarks, trade names, service marks, logos and domain names, and all other forms of intellectual property ("Content"), are owned by Ork Incorporated or their respective third party owners. Neighborly and it's brand and are protected from unauthorized use, copying and dissemination by copyright, trademark, publicity and other laws and international treaties. Neighborly grants to you a non-exclusive, limited purpose license to access and view this site, and to print selected pages that appear on this site for your own personal reference and non-commercial use, but not to otherwise use the Content in any manner not expressly authorized in these Terms and Conditions. Nothing contained in these Terms and Conditions may be interpreted to grant to you any other license or right to access or use any of the Content without the prior written consent of Neighborly or any third party owner of the Content. UNAUTHORIZED USE, COPYING, REPRODUCTION, MODIFICATION, REPUBLISHING, UPLOADING, DOWNLOADING, POSTING, TRANSMITTING, DISTRIBUTING OR DUPLICATING, OR ANY OTHER MISUSE, OF ANY OF THE CONTENT IS STRICTLY PROHIBITED. As a user of this site, you agree not to use the Content for any unlawful purpose, and not to violate Ork Inc., it's Neighborly brand rights, or any third party owner's rights, in and to the Content.
YOUR REPRESENTATION & WARRANTY
As a user of neighborlyshop, and by establishing an Account and placing orders for merchandise offered on neighborlyshop.com, you are representing and warranting that you are over 18 years of age and that all information that you provide to us is true, accurate and complete.
You agree to defend, indemnify and hold Ork Inc. and it's Neighborly brand harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the neighborlyshop.com website.